Delivery Service Manager (Technology Solutions) Job Openings ASK Resources in 2020

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ASK Resources Jobs 2020

Delivery Service Manager (Technology Solutions) Jobs Job Opening in Kuala Lumpur
The Employer Background
A Multinational company providing information technology services and business process outsourcing to companies in various vertical and horizontal markets.
Summary of the role
Accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.
The role includes
Understand and owns every aspect of the service delivery, governance and performance
Face to the business for operational services and the initial single point of contact and escalation for operational service issues
Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner
Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost
Key criterias to be qualified
Passionate about learning, sharing and further developing ‚best practice‘ and embed it as ,next practice‘ to achieve greater impact
Exhibits servant leadership behavior, self-aware leader and a flexible team-player
Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset
Interested candidates please submit your application through Jobstore.com

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